Privacy Policy
Last updated: May 2026
Information We Collect
When you contact us or sign up for service, we collect your name, business name, email, phone number, billing information, and any other details you provide. As part of the answering service, we also process information about callers to your business — name, phone number, reason for the call, and the audio of the call itself.
How We Use Your Information
We use the information you provide to answer your inbound calls, route messages and bookings to your business, send call summaries, and support your account. Caller data is processed solely on your behalf as a service provider — we do not sell, rent, or share your or your callers’ personal information for marketing purposes.
CCPA Two-Party Consent & Call Recordings
California law requires two-party consent for recorded calls. A consent disclosure plays at the start of every recorded call. Recordings and transcripts are encrypted at rest and in transit and retained for 90 days by default. Recording can be disabled per account. Deletion requests are honored within 30 days.
Cookies and Analytics
Our website uses essential cookies and aggregate analytics to understand how visitors use the site. Analytics data is not linked to personally identifiable information.
Your CCPA Rights
California residents have the right to know what personal information we collect, request deletion of that information, opt out of sale (we do not sell), and not be discriminated against for exercising these rights. To exercise any of these rights, contact us using the details below.
Contact Us
If you have questions about this privacy policy, contact us at hello@liveanswerservice.com or call (669) 365-6533.