Never lose another new patient.
A 24/7 medical answer service and bilingual AI receptionist for California practices. You shouldn't lose new-patient referrals because the front desk is on lunch, on another call, or already gone for the day. We answer every call, qualify the patient, and book straight into your EHR.
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Most medical offices miss new-patient calls when the front desk is busy, at lunch, or closed for the day. Our medical answer service picks up every one 24/7 and books it straight into your EHR — so you stop losing referrals and your schedule stays full.
The math behind every missed call.
The calls you're already losing.
Every entry is a real California medical practices owner’s week. The calls you couldn’t pick up. The ones that went somewhere else.
Your front desk shouldn't end at 5 PM or pause at lunch.
Your front desk is checking in patients, processing insurance, calling pharmacies, and somehow also answering the phone. Every call that hits voicemail is a new patient who'll call the next office on the list. The phone shouldn't be the bottleneck on your panel growth.
Three steps to never miss another patient.
Forward your phone
60 seconds. Works with any provider — RingCentral, Twilio, Verizon, AT&T, most VoIP systems.
We qualify the patient
New patient or existing? Reason for visit? Urgency? Insurance basics? Triaged and booked — 24/7, in English or Spanish.
Books into your EHR
Straight into Athena, eClinicalWorks, NextGen, or Practice Fusion — plus SMS to the office within 60 seconds. Urgent cases route to on-call.
A month from now.
Your panel is growing. Your front desk is focused on the patients in the lobby, not the phone. New-patient referrals don't bounce to voicemail anymore. Your Spanish-speaking patients reach a human-sounding receptionist on the first ring.
Human-standard AI voice agents.
Out of the box, ready to use.
What you'd pay otherwise.
One recovered call pays for months.
- Unlimited calls, 24/7 — no counting, no overages
- Bilingual English & Spanish from the first ring
- Emergency triage + escalation to your cell
- SMS + email summary
- Call recordings + history
- No-show + follow-up SMS automation
- Multiple AI agents & dedicated numbers
- Multi-location dispatch routing
- Custom CRM & API integrations
- White-glove onboarding & training
- Dedicated success manager
- SLA-backed uptime guarantee
- Volume discount on annual plans
Frequently asked questions.
How does a medical answering service work?
You forward your overflow or after-hours line to a number we provide. Every call is answered within 2 rings, 24/7. The AI qualifies the patient — new vs existing, reason for visit, urgency — books the appointment into your EHR, and texts your front desk within 60 seconds. Urgent cases route to on-call within 30 seconds.
Is medical answering service HIPAA compliant?
We operate in HIPAA-aware mode by default. Intake is set to 'minimum necessary' — no PHI in transcripts unless you enable it. Recordings are encrypted at rest and in transit. A signed BAA is available. Deletion requests honored within 30 days.
Does AI receptionist give medical advice?
No. The AI is scripted to refer all clinical questions to your team and to route urgent symptoms to on-call. It handles intake and scheduling, not triage. It will recognize emergencies (chest pain, breathing difficulty, etc.) and route to 911 + your provider within seconds.
How does AI receptionist integrate with EHR?
Native integration with Athena, eClinicalWorks, NextGen, and Practice Fusion. New-patient bookings push directly into your schedule with intake notes. Setup is handled by our team during onboarding.
Can AI receptionist handle Spanish speaking patients?
Yes — native EN/ES on every account, no upcharge. The AI detects the caller's language in the first 3 seconds and switches automatically. Critical in California, where ~40% of inbound is Spanish in some metros.
How long does AI receptionist setup take?
48 hours from your kickoff call. We script the AI for your practice's tone, integrate your EHR, and go live.
The numbers behind the problem.
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Who actually answers your business calls after 5pm, at night, and on weekends? How a 24/7 AI answering service covers after-hours emergencies with no queue and a flat rate.
Best Answering Service for Small Business: A 2026 Buyer's Guide
How to choose the best answering service for your small business — the criteria that matter (24/7 coverage, flat vs per-minute pricing, bilingual, CRM, managed vs DIY) and how to match a choice to your business.
Do I Need an Answering Service?
A practical decision guide for whether your business needs an answering service — the signs you're losing calls, a quick self-assessment, and when you genuinely don't need one.