Terms of Service

Services

Live Answer provides AI-powered telephone answering, call qualification, and booking services to California small businesses. Our service is designed to streamline your operations by handling customer inquiries 24/7 with professionalism and accuracy. The system uses state-of-the-art natural language processing to understand caller needs, qualify leads, and schedule appointments as needed.

Whether you need assistance with answering general business hours calls, managing after-hours inquiries, or qualifying potential customers for your services, Live Answer is built around how small businesses actually handle calls. Our AI system can handle a wide range of scenarios including appointment scheduling, lead qualification, product information requests, and customer service support.

Free Trial & Setup

The 7-day free trial allows you to experience our service without financial commitment. During this period, you can evaluate how well Live Answer meets your business needs. A one-time $199 setup fee applies to new paid accounts and is waived for those who prepay annually. Setup includes an onboarding call where we configure your AI system according to your specific requirements.

Our team will work with you to customize the AI script, ensuring it reflects your brand's voice and tone while meeting your operational needs. This involves defining response parameters, setting up call flows, and establishing escalation protocols for complex inquiries that require human intervention.

Billing & Cancellation

Monthly plans are month-to-month and may be cancelled at any time. Annual prepay is non-refundable after day 30 but coverage continues for the full prepaid term. We offer flexible payment options including credit card, ACH direct debit, and invoicing.

Detailed billing statements are provided each month showing your usage metrics and costs. For annual prepay customers, a single invoice is generated at the time of purchase with coverage for 12 months. You may port your forwarded number out at any time, including after cancellation, at no charge. We provide an easy-to-use online portal for managing your account and payment details.

Booking Guarantee

We are confident in the effectiveness of our AI system which is why we offer a booking-quality guarantee. Specific thresholds for this guarantee are determined during your kickoff call and vary based on your industry and business needs.

If your AI agent fails to meet the agreed-upon booking targets within the first 30 days, we will credit one full month of service. This guarantee is designed to ensure measurable results while allowing flexibility for unique business requirements across different industries.

Your Responsibilities

You are responsible for ensuring the accuracy of all business information provided during onboarding, including your phone number, address, hours of operation, and service details. It is also your responsibility to maintain compliance with applicable privacy laws such as the California Consumer Privacy Act (CCPA) when obtaining caller consent.

You must comply with all federal, state, and local laws relating to telephone services, telemarketing, and consumer protection. We recommend consulting with legal counsel to ensure compliance with specific regulations that may apply to your business operations.

Limitation of Liability

Live Answer’s liability is limited to the fees paid for the current monthly billing period. We are not responsible for indirect, incidental, or consequential damages resulting from our services.

This limitation applies regardless of whether such damages were foreseeable or arise in contract, tort, or otherwise. By using our services, you agree to these limitations and understand that Live Answer operates as a technology platform facilitating communication between businesses and their customers.

FAQ

We've compiled some frequently asked questions to help you better understand our services and policies:

• How long does setup typically take? Setup is completed within 48 hours of kickoff.
• Can I cancel my service at any time? Yes, monthly plans are month-to-month and can be cancelled anytime.
• Do you offer annual payment discounts? Annual prepayment provides significant savings compared to monthly billing.
• What happens if my AI agent doesn't meet the booking guarantee? We'll credit one full month of service as outlined in our terms.
• Is there a contract or long-term commitment required? No, all plans are month-to-month with no long-term contracts.
• How do I update my business information if it changes? Updates can be made through your online account portal or by contacting our support team.
• Are there any hidden fees? No, pricing is transparent with clear breakdowns of setup, monthly service, and optional features.

Contact

Questions about these terms? Contact us at ace@liveanswerservice.com, or call our office during regular business hours at (669) 316-1742. Our customer support team is available Monday through Friday from 9 AM to 6 PM Pacific Time.